Terms of Service
Last updated 28 October 2026
These terms cover use of the RingFloor website and, where we have agreed one, a calling setup. A signed order or written agreement always takes precedence over this page.
Entity details pending. "RingFloor", "we" and "us" below mean the company operating this service. The registered name and address are not yet published here — ask us and we will provide them in writing before you sign anything.
1. What we provide
Depending on what we agree, that may include:
- The platform — a calling installation of your own with a predictive dialer, browser calling for your agents, phone numbers, and a contact database.
- AI voice agents — configured on your script and your qualification criteria, placing or answering calls on your behalf.
- Managed calling — where agreed, agents supplied and managed by us running campaigns on that same platform.
We set up and maintain the system. Unless your agreement says otherwise, you direct what it does.
2. Who is responsible for what — read this one
This is the part that matters most in our industry, so it is stated plainly rather than buried.
You are responsible for
- Your list. That you have the right to call the numbers on it, and that you obtained them lawfully.
- Consent. That you hold whatever consent the law requires for the calls you instruct — which, for automated or AI-voice calls to mobile numbers in the United States, is a higher bar than for manually dialled calls. The TCPA, its state equivalents, and FCC rulings on artificial voices apply to you as the caller.
- Do-not-call. Honouring DNC requests, internal suppression, and applicable registry obligations.
- What is said. The accuracy of your script and the claims in it.
- Recording. Where you enable call recording, meeting the notice and consent requirements of every state you call into, including all-party-consent states.
We are responsible for
- Building and running the system as agreed, and keeping it working.
- Providing compliance tooling — calling windows by the contact's own time zone, suppression lists, per-number daily caps — and applying it before a call is placed.
- Keeping your data separated from every other client's, and secured as described in our data handling page.
- Configuring AI agents to identify themselves as automated when asked, and not to assert a referral, approval, or relationship that does not exist.
Where we will not go. We will not build or operate an agent that claims a prospect was referred to you when they were not, that states someone is approved or pre-approved when no underwriting has taken place, that impersonates another company or its staff, or that denies being automated when asked directly. This is not negotiable, and it applies regardless of what a script we are handed says.
We take this position because those calls create liability for the shop running them, not just for us — and because qualifying a merchant honestly works. If that rules us out for your campaign, better to know now than after launch.
Compliance tooling is not compliance advice
We give you the controls. We are not your lawyers, and nothing on this site or from us is legal advice. Whether a particular campaign is lawful depends on your list, your consents, and where you are calling — get that reviewed by counsel who knows the TCPA. We will tell you when something looks wrong to us, but we cannot sign off on it.
3. Your account
Keep credentials secure and tell us promptly if you think they have been compromised. You are responsible for what your users do with your installation. Do not use the platform to break the law, to harass anyone, or to impersonate another business.
4. Third-party services and carriers
Calls run over third-party carriers, and AI voice uses third-party providers. Their availability, rate limits, and pricing are outside our control. Where you bring your own carrier or provider account, that relationship and its charges are yours. Carrier and per-minute voice charges are separate from our fees unless your agreement says otherwise.
5. Fees
Fees, billing period, and what is included are set out in your order. Usage-based costs — carrier minutes, phone numbers, AI voice minutes — depend on how much you dial, and we will tell you how they are calculated before you commit. We do not mark up carrier charges without saying so.
6. Your data, and getting it back
Your contact lists, call records, and recordings are yours. We process them to run your service and for nothing else. On termination we will export your data to you in a usable format on request and delete it from our systems, subject to anything we are required to retain.
7. Availability
We aim to keep your installation running and will give notice of planned maintenance where practical. Unless your agreement includes a specific service level, the service is provided without an uptime guarantee. Telephony depends on carriers and on the public internet, and neither is perfect.
8. Liability
To the extent the law allows, neither side is liable to the other for indirect, incidental, or consequential losses, or for lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the twelve months before it arose. Nothing here limits liability that cannot lawfully be limited.
Nothing in this clause limits your responsibility under section 2 for the calls you instruct — if a claim arises from your list, your consents, or your script, that remains yours.
9. Ending the agreement
Either side may end the agreement as set out in your order. We may suspend service immediately if it is being used unlawfully, if it puts our carrier relationships at risk, or if fees go unpaid after notice. Where we suspend for compliance reasons we will tell you exactly why and what would need to change.
10. Changes to these terms
We may update this page. If a change materially affects an active client we will tell them directly rather than relying on them noticing the date above.
Getting in touch
Questions about any of this, or about a setup for your business — use the form on the home page or call (224) 207-4084.
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